Refund policy
As of 31st March 2023 our returns / refund policy is as follows:
1. Goods must have been purchased directly from HealthSaver Pty Ltd or Cosyfeet Australia
2. Our Return Goods Notice Form must be downloaded from the website,fully completed and returned with the goods as per the instructions on the form. If you are unable to download the form for any reason please contact us on PH: 1300 767 888 and one can be faxed, emailed or mailed to you.
3. The cost of returning the goods for exchange or refund will be at your expense. We will send a replacement item free of any freight charges once. After that if more exchanges are requested for the same order, our standard $15.95 delivery fee will apply
4. Goods must be complete, in their original packaging and in a saleable condition, with no dirty or greasy marks, or damage. Used, damaged or soiled product will not be accepted.
5. All goods returned to HealthSaver Pty Ltd may be subject to a cleaning fee of a minimum of 20% of the price of the goods if the items are badly damaged or soiled.
6. Goods will not be accepted for credit for any of the following reasons:
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goods returned after 30 days from date of invoice
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goods returned without original invoice details
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goods that were specially procured for you
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goods not with their original packaging
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goods in an unsaleable condition
7. Any refunds will not be paid until such time as goods returned have been receipted in our warehouse and inspected. Once this is completed a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been damaged or soiled.
8. Should a HealthSaver / Cosyfeet product be received which is damaged on arrival, please notify HealthSaver immediately. HealthSaver will replace the product within five working days of its receipt, (although exceptions to this may occur from time to time). Replaced products will be returned in their original packaging.
9. Exceptions to this policy will be:
Genuine warranty claims returned by you and accepted by us. Warranty claims will be processed as soon as approval is received from the manufacturer. At their discretion goods may be credited, replaced or repaired.